!
INC-4821 — Network outage: London core switch unreachable. Assigned to A. Kim. SLA breach in 1h 38m.
Raised 4h 22m ago
On-Time Delivery
94.2%
▲ +1.4pp vs target 93%
Customer Satisfaction
4.6 / 5
▲ +0.2 vs Q2 avg
SLA Compliance
88.1%
▼ target 90% — watch
Avg Incident Resolution
6.2 hrs
▲ target 5.5h — breach risk
Monthly KPI Trends
OTD %, SLA %, CSAT × 20 — rolling 12 months
OTD %SLA ComplianceCSAT × 20
Incident Types
By category this quarter
Site Performance — OTD %
Current month vs target 93%
Active Incidents
Open — priority P1/P2/P3
| ID | Type | Site | Age | P | Assignee | Status |
|---|
| 4821 | Network | London | 4h 22m | P1 | A.Kim | Open |
| 4818 | Server | Dubai | 2h 10m | P1 | M.Patel | Open |
| 4822 | VPN | Tokyo | 1h 08m | P2 | S.Lee | Open |
| 4820 | Hardware | Sydney | 45m | P2 | J.Wong | Resolved |
| 4819 | Print | NY | 22m | P3 | T.Ng | Resolved |
Ticket Volume — 24h
Inbound vs resolved
InboundResolved
SLA Compliance Trend
Monthly % vs target 90%
Supplier Scorecard
Top 5 — current quarter
Design Direction: Operational / Control Center (Option B — Balanced) · Light Grey page with white cards; Dark Grey nav. Pulsing live indicator top-right. Alert strip prominently signals active P1 incident. Bottom-accent stripe on score cards (Green/Amber/Red) signals RAG status at a glance — independent of colour-only reading. Dense 5-column incident table with priority badges. Site performance bars use semantic colours. Best for: Operations managers, service desk supervisors, facilities and logistics leads.